Refund policy

REFUND POLICY

Our Commitment

We want you to be completely satisfied with your NewMakerForge purchase. If you're not happy for any reason, we'll work with you to make it right.

30-Day Unopened-Only Refund Guarantee

You have 30 days from the date of purchase to request a refund. Refunds apply to unopened products only. Products must be in original, pristine condition (sealed/unopened, no signs of inspection or use).

Refund Process (Unopened Items Only)

1. Contact Us: Email [support@newmakerforge.store] with your order number within 30 days of delivery.

2. Return Shipping: We'll provide a prepaid return label (USPS Priority Mail).

3. Inspection: Once we receive your unopened return in original condition, we'll process your refund within 5–7 business days.

4. Refund Method: Refunds are issued to your original payment method.

5. Non-Refundable: If the product is opened, used, or shows any signs of inspection upon arrival at our facility, the refund will be denied.

Non-Refundable Items (AS-IS Policy)

Once opened or used, all products are AS-IS and non-refundable. This includes:

- Products with opened seals or packaging

- Plants that have been removed from pots or watered

- Terrariums that have been assembled or displayed

- Pots, soil, tools, or any components that show signs of use

- Damage caused by mishandling, improper care, or storage after delivery

- Orders placed during promotional "final sale" periods

Dead-on-Arrival (DOA) Guarantee Only Exception

If your live plants arrive dead or severely damaged, we cover it—ONLY if reported within 48 hours. Email photos of the dead/damaged plants within 48 hours of delivery, and we'll send a replacement or issue a full refund at no cost to you. No return required.

After 48 hours, all plants are AS-IS. Plant death after delivery is not our responsibility and is not refundable.

No Discretionary Refunds

We do NOT issue refunds outside this policy. Once you open or use a product, it is final—no exceptions. This is an AS-IS sale.