FAQ & Guides
General Questions
What is New Maker Forge?
We're a curated plant and botanical supply shop for beginners and experienced growers. Every product is hand-selected for quality and ease of use.
Do you offer a guarantee?
Yes! We offer a 30-day money-back guarantee on all products. If anything in your order arrives damaged or isn't as described, contact us and we'll replace it or refund you.
How do I contact support?
Email us at support@newmakerforge.store. We typically respond within 1-2 business days.
Product & Shipping Questions
Do you sell live plants?
No — we sell plant supplies: planters, stands, propagation stations, grow lights, and care tools for the plants you already grow. If any item arrives damaged, we'll replace it free or refund your order.
How long does shipping take?
Orders ship within 3-5 business days. Standard delivery takes 7-21 business days. Standard shipping is free unless otherwise stated on the product.
Can I return my order?
Yes, within 30 days of delivery for a full refund. See our Refund Policy.
I've never grown plants before. Will I succeed?
Yes! All our kits are designed for beginners with complete instructions included. Email us anytime for personalized guidance.